Five stages to success
Illuminate
We start with a two-hour kickoff meeting (in person or zoom), taking a dive deep into your big ideas and your goals. We will explore the challenges you see at this point, and what’s at stake for you if you fail.
That conversation informs a customized series of meetings with stakeholders to identify all of the components of your project, a review of standard documents and documents specifically pertinent to the project or situation. We may also identify other engagement opportunities that may inform our analysis.
You will receive a summary and analysis of the observations and service options for moving forward. Service areas include
Business Operations
Change Readiness
Culture and Communication
Customer Service
Employee Development and Engagement
Financial Analysis
Leadership Development
Program and Project Management Processess
Team Development
Technology Solutions
Once we determine the services your organization requires, we will provide you with a road map and timeline. Most organizations are pressed for time, so adding organizational development activities is best accomplished if space can be made for the new activities.
We identify the skills and knowledge that the team needs to achieve those big goals and connect any needs to the necessary development.
As your team begin to work on the detailed plan, we provide guidance and support to stay on track.
Activate
Integrate
Many change efforts and projects fail not in implementation but in adoption.. People think the project is “done” when the announcement is made, the policy is changed, or the technology launched. We support you and your team with on-going check-ins and coaching.
Evaluate
From the onset we identify what success looks like, We develop evaluation criteria and metrics so that we can measure if you are accomplish what you set out to accomplish. We will have ongoing communication to keep folks energized with their progress, and clear on what needs attention.